How to Submit an Appeal SRD R370?

Visit official website. Fill in application's South African ID number. Enter the phone number you provided on your application. Click Send PIN, then wait for a text message to retrieve a code. When you get the PIN, type it and click the "Submit" button. Select the month you are appealing. Choose one of the reasons for your appeal from the list. Click "Submit" to finalize your appeal.

SASSA R370 Appeal – How To Apply & Check Status (2025 Guide)

You have the right to appeal decision if your application was rejected. This page will explain how to appeal a rejected or unsuccessful R370 award and how to find out appeal’s current status. This guide provides clear guidance to help you get assistance you require and guarantee your appeal is handled correctly if you’re unclear why your application was denied. The SASSA appeal process is governed by Independent Tribunal for Social Assistance Appeals, so don’t forget to take action within 30 days of receiving rejection notification.

How can I find out status of my appeal?

You can follow these procedures to find out status of your appeal after submitting your application for reconsideration:

Go to SASSA’s official website.
To proceed, click green bar that reads “Check Appeals Status.”
Type in your SASSA ID and registered phone number.
Please input OTP that you will receive on website.
The screen will show your R370 appeal status.

How to Appeal Your SASSA 370?

Visit official website.
Fill in application’s South African ID number.
Enter the phone number you provided on your application.
Click Send PIN, then wait for a text message to retrieve a code.
When you get the PIN, type it and click the “Submit” button.
Select the month you are appealing.
Choose one of the reasons for your appeal from the list.
Click “Submit” to finalize your appeal.

If your appeal is approved, you’ll receive an SMS message. If you haven’t received any updates after 90 days, feel free to check the status of your appeal online.

What to do if your SRD appeal is denied

Here are some actions you can take in event that you receive word that your application for SRD R370 award has been rejected:

Examine the choice: Start by comprehending the rationale for your appeal’s denial. The department gives thorough justifications for its choices.
Dispel Any Doubt: Please contact SASSA for further information if explanations are not clear.
Verify Your Information: Verify that all of information you included in your appeal and application is correct.
Evaluate Your Eligibility: Find out if you qualify for SRD grant. Make sure that you meet all requirements.
Seek Support: If you need help, think about contacting community support organizations or legal aid services.
Examine Legal Action: You may wish to look into having the High Court examine your application if you believe it was unfairly rejected even if it complied with all requirements.
Remain Informed: Stay informed about any modifications to social grant qualifying requirements and procedure.

Making an SASSA appeal using Moya app:

Should your application for R350 SASSA Social Relief of Distress (SRD) award be denied, you have an appeal right via Moya App by following these guidelines:

Download Moya App

Search for “Moya App” either at Apple App Store or Google Play Store.
Get and set app on your cellphones.

Launch app on your device

Enter your phone number and check it with One-Time Pin (OTP) you get to finish registration.

Visit the “Discover” section of app

Selected “Government Services” or “SASSA Relief.”
Visit SASSA Appeals Page.
Choose from SASSA services menu option leading to the appeals process.
The software will launch official SASSA appeals portal right in your browser.

File Your Appeal

Enter your South African ID number and phone number you applied from first on SASSA appeals website.
Lodge your appeal using on-screen instructions, and provide any required documentation and information.

Documents Required

Verification of Nationality

Bring a certified copy of your South African ID book.
A valid passport or driving license can be used instead to prove your nationality if you don’t have one.

Confirmation of Address

Provide a utility bill for the last three months.

Proof of Worker Status

If Employed: Ask your employer for your latest pay slip as verification of your employment.
If You Are Jobless: No problem; just get a letter from a district leader confirming that you have been unemployed.

Medical Situation

Provide any current medical records showing the effects of your health condition on your situation.

Economic Condition

Provide bank invoices along with low balances and statements of accounts that are pending. This would help to show that you are going through financial difficulties.

How Long Does It Take to Update My Appeal?

A decision on an appeal to Independent Tribunal of Social Assistance Appeals usually takes between 60 and 90 days. However, this may change based on recent workloads and importance of considering appeals.

Once a decision has been reached, the applicant will receive a message via their SASSA phone number. If your appeal is successful, we will be informed of the following steps. If your appeal has been denied, you will get a letter describing the rejection.

Reasons for SRD Appeal Rejections

You may face a refusal when applying for SRD grant. While you have the opportunity to appeal this decision, it’s essential to know that appeals can also be turned down for specific explanations, if you don’t mind.

Understanding these reasons can help you avoid common traps and improve your chances of success in coming applications or appeals.

Points with Identity Proof: A regular cause for appeal rejection is problems with the identity verification process. This occurs when the information you provide does not align with Department of Home Affairs records. Errors in your name, ID number, or other personal details can result in a refused appeal.
Receiving Other Social Grants: The SRD grant is developed for people not receiving any other government financial aid. If you have already received another social grant, your appeal may be rejected to stop coinciding benefits.
NSFAS Enrollment: Students currently receiving NSFAS funding are not eligible to apply for the SRD grant since NSFAS scholarships are considered government assistance.
UIF Enrollment: If you receive benefits from the Unemployment Insurance Fund (UIF), you already have an income source and do not qualify for the SRD grant.
State Employment: Employment, specifically in government assistance, can be grounds for ineligibility for the SRD grant.
Age Benchmarks: The SRD grant is for people between 18 and 60 years old. Requests beyond this age range are automatically disapproved.
Incorrect Death Registration: An appeal would be unsuccessful if the Department of Home Affairs wrongfully records you as deceased.
Source of Other Earnings: Any deposits exceeding R624 into your bank account automatically flag you as having another source of earnings, disqualifying you from the SRD grant.
Old Contact Details: SASSA contacts you about your R370 appeal using the information provided. Incorrect or outdated details may lead to communication issues.

Contact number for SASSA appeals

You can contact Department of Social Development using details below if you would want to enquire about progress of your appeal:

For questions about appeals, send an email to [email protected].
Helpline number: 012 312 7727, 0800 601 011.
SASSA WhatsApp: 082 046 8553.
If you have specific questions, please contact official email at [email protected].
Postal Address: Private Bag x 901, Pretoria, 0001; Fax: 086 534 3124 or 086 216 371

Conclusion

If your appeal for 370 is rejected, you can reapply in the next cycle with updated and correct information. Stay informed and check your SASSA status online regularly. By following these guidelines, ensuring accuracy, and submitting the required documents, you can increase your chances of a successful SASSA R370 grant appeal.