How to change your SASSA phone number?

Read this attentively if you wish for SASSA change of phone number instructions and are a beneficiary of the SASSA SRD grant. The South African Social Security Agency offers convenient choices online, offline, and on WhatsApp. If you no longer have access to your previous phone number, this tutorial will help you through the easy steps needed to update yours.

Why Should Your SRD Phone Number be Updated?

Numerous factors, including the following, may motivate you to update your phone number:

  • Someone has stolen or is missing your mobile gadget.
  • After you updated your SIM card, your SASSA grant was recorded on the prior one.
  • The SASSA grant application included a wrong phone number.
  • The grant application was turned in using a phone number not associated with you; hence, you regretfully cannot get in touch with that person.

How can I update my SASSA cellphone number?

There are several ways to change your SRD phone number, the most practical and highly advised one being via the SASSA official website srd.sassa.gov.za to change the phone number. Not everyone, in the meantime, has internet access or could find it difficult to accomplish it online. Just follow this procedure if you must change your SASSA number for SRD R370 or any other grant program, including Disability, Old Age, Care Dependency, Child Grants, and so on.

Get my application ID here?

Should you misplace your application ID, the SASSA SRD website provides an easy method of retrieving it. When you apply, your SASSA grant application is assigned a unique 6-digit code known as an application ID. Your application finds identity in this code. Get your application ID by following the directions below:

  • Visit SASSA SRD website status check page.
  • Type your 13-digit ID number and your former cell phone number.
  • Click “submit” to get your six-digit application ID shown on the first line.

Change the SASSA phone number on WhatsApp

  • Put number 082 046 8553 in your phone’s contact book.
  • Create a conversation: Type “Hi” to get the conservation started. The system will reply with a menu of choices.
  • Choose one option here: Select “Update Personal Details” from the options.
  • Give Your Details: For verification needs, send your ID number together with any other necessary information.
  • Change your phone number here: Enter your new number upon prompted request. Make sure material is factual.

Your phone number has been successfully changed following processing of your request.

Online contact changes

Just a few quick actions will let you update your SRD grant phone number using the SASSA website.

  • Visit the SASSA webpage:
    • Visit https://srd.sassa.gov.ZA/sc19/contact.
    • Go with the “Change Phone Number” choice.
  • Specify your information:
    • Add your 13-digit ID number and 6-digit application ID here. If you do not know your application ID, see the above directions on locating it.
  • Send the form forward to proceed:
    • To confirm your identity, press the “Submit” button.
  • Proof your email:
    • You will then be sent to another form and asked to confirm your email address.
    • Now provide your revised phone number and registered email address for the SRD grant.
    • On “submit,” click.
  • Reason for a phone number change:
    • You will be expected to explain why you changed your phone number. From the dropdown menu, kindly choose the precise reason you wish to change your number.
  • Confirm your updated phone number:
    • An OTP will be issued to your most recently updated mobile number with an explanation of the goal.
    • Enter the obtained OTP code on the website and click “Submit” to authorize the modification.

Following a successful change of your phone number, SASSA will notify you right away to make sure you remain informed about any upcoming changes to the SRD award. Wait patiently for 14 days as SASSA checks your current contact details and handles payments based on that.

Update your SRD number without the internet

You must personally contact SASSA if you want to change your SRD grant phone number offline. You have two options for doing this.

Dial the SASSA toll-free number here

To update your contact details, call the SASSA call center at 0800 60 10 11. Talk with a professional who will confirm your identity before changing your phone number. Once your identity is verified, the agent will update your contact information in their system.

Visit the closest SASSA office

Your closest SASSA office is easily found, and you should personally visit it. Remember to bring your ID paperwork; the staff may need these for confirmation. Once they verify your identity, they will change your phone number.

Please be aware that both approaches may require some time to process. This is so because the call center usually deals with large call volumes, and many people seeking help might keep the agents busy for longer stretches of time.

How would one report a lost phone number for SRD?

Should theft or loss of your cell phone or SIM card connected to your SASSA application occur, you must follow this process to notify SASSA of changes in contact information without involving OTP.

  • If you lost your cell number and want to report the incident, get in touch with SASSA immediately.
  • Click this link: https://srd.sassa.gov.za/sc19/auth.
  • Then enter your ID number.
  • By providing your ID number, you confirm that someone changed the cell phone number on your SASSA SRD R370 grant application without your consent.
  • Verify your decision with a Yes or a No.
  • If you agree, SASSA will receive the report.

Show your ID card and ask for a replacement SIM card bearing the same phone number. Your phone number will not be needed for the SRD grant.

Important factors in changing specific

When changing your phone number, think through the following rules:

  • Should problems show up on the website, keep connected and retry form submission later on. Technical issues may delay the form submission procedure.
  • Check your SASSA status by logging into your SASSA account. See “record not found;” contact the SASSA hotline at 0800 601 011 to discontinue your payments.
  • Safely save your application ID for next usage. Remember never to post it in public view.
  • Tell SASSA the legitimate reason you should change your phone number in their records.
  • You must register your phone number with RICA in order to make a cardless ATM withdrawal. This procedure guarantees that the PINs required for withdrawal of your payment only apply to registered numbers.
  • Should links on websites fail or processing lag? Keep patience and get in touch directly with SASSA for assistance.
  • Recall that you only have one 24-hour request to change your contact information.

FAQs

Common questions for SASSA beneficiaries regarding changing R370 cell number:

Why it is important to have an active phone number?

To keep up with latest information on grant updates and payment schedules, it’s important to have an active phone number. If you don’t update your number, you might experience delays in receiving crucial updates about your SASSA grant.

How can I get my application ID back if I lost it?

If you are unable to locate your application ID, you can retrieve it via SRD website. Simply enter your South African ID and your cellphone number. After verification, your 6-digit application ID will be displayed.

Which documents required to change SASSA number?

It is recommended to possess your South African ID book or card, along with both your previous and current phone numbers, in addition to any other documentation that SASSA may require.

What is duration of phone number processing?

The time frame can differ based on several factors; however, once SASSA confirms your information, the update should be executed without delay.

Why did SASSA deny changing your mobile number?

If your request is denied, please contact helpline center to obtain clarification regarding reasons for the decision. Common reasons for rejection may involve incorrect personal details or a lack of sufficient eligibility.