How to Change Your R370 Phone Number 

A change of phone numbers registered with South African Social Security Agency may be necessary if phone or SIM card has been lost or when networks have been changed. Make sure your phone number is registered in their system so your grants can be processed smoothly. Just make sure you have necessary information, as SASSA will ask for this to confirm your identity before making any changes.

  1. Visit official website: Visit SASSA website at www.sassa.gov.za.
  2. Log in Your Profile: Write your ID number in required fields to log into your account.
  3. Find Tab: Click on the “update your contact details” tab.
  4. Add New Contact Number: Write your new phone number in contact box. Verify your Identity with SASSA by entering an OTP sent to your new cell number.
  5. Submit Changes: After verification submit those changes.
  6. Verification: A confirmation SMS will be received that your cell number has been successfully updated.
  7. Duration of Waiting Process: It may take up to two weeks for your details to be entered into SASSA system.

Why You need to Update Your Cell Number?

Several reasons justify updating SRD phone number:

  • Your phone is lost or stolen.
  • Your old SIM number links grant to your account after switch.
  • The other reason is that you gave wrong number when applying for SASSA.
  • The application was made using someone’s number and you are now on your own without a way to contact them.

Change your number through Application ID

SASSA Information Update Portal: Go to official website for changing details.

Add Details: Put your South African ID number and application ID.

Submit & Verification: To continue, click ‘Submit’ button. You must verify your information, which could involve confirmation of your email address.

Suggest the Reason for Update: Explain why you must change your phone number.

Enter Your Updated Cell Number: You must correctly enter your new phone number to receive updates from department.

Receive OTP for Verification: Click ‘Get OTP,’ and a one-time password will be sent to your new cell number. The OTP is essential in securing change.

Important Tips

  • If there is any glitch on website, please remain connected and attempt to resubmit form at a later time.
  • Log into your account and check your SASSA status. If status shows “record not found,” contact helpline at 0800 601 011 to put a hold on your payments.
  • Keep application ID safe for future use. But never share it with public.
  • State a good reason for changing records of your phone number.
  • To receive your payment via cardless ATM, your phone number needs to be registered by RICA.
  • If a website is slow to respond, remember to be patient and call SASSA directly.
  • It will take approximately 14 days from time you request to change your phone number to update your grant money.

Remember: You can only request contact details modification once every 24 hours.

How to Get Code If You Are Unable to Get It?

Receiving an OTP is critical in verifying your identity to update your new mobile cell number on SASSA. In case you have not been able to receive an OTP, following are the things you should do to fix situation:

  • 1. If you do not receive OTP on your cell phone via SMS: The problem might be a network issue or a very busy SMS system. In this case, try using WhatsApp instead of waiting for SMS.
  • Get OTP via WhatsApp: Save R370 number 082 046 8553 to your phone. Open WhatsApp and send a message. SASSA will respond with a list of options. Select option for “Get OTP Code.” Provide your reference number and submit it. You should receive your OTP soon through WhatsApp.
  • Verify your mobile settings: Do not block messages sent from anonymous numbers. Sometimes, you might have an automated OTP text blocked and not even discover it.
  • Effects Of An Incorrect Phone Number: An error may lead to failure in forwarding special messages essential in understanding your benefits’ dates of payment, changes in policy among others.

Moreover, it poses a big risk since abusive actors and scammers are always active online, which is easy for them to impersonate you if details are slightly off. Staying informed is very important and by ensuring that your phone number is correct you are able to receive your SRD R370 benefits with no interruption.

FAQs

Common questions for SASSA beneficiaries regarding changing R370 cell number:

Why it is important to have an active phone number?

To keep up with latest information on grant updates and payment schedules, it’s important to have an active phone number. If you don’t update your number, you might experience delays in receiving crucial updates about your SASSA grant.

How can I get my application ID back if I lost it?

If you are unable to locate your application ID, you can retrieve it via SRD website. Simply enter your South African ID and your cellphone number. After verification, your 6-digit application ID will be displayed.

Which documents required to change SASSA number?

It is recommended to possess your South African ID book or card, along with both your previous and current phone numbers, in addition to any other documentation that SASSA may require.

What is duration of phone number processing?

The time frame can differ based on several factors; however, once SASSA confirms your information, the update should be executed without delay.

Why did SASSA deny changing your mobile number?

If your request is denied, please contact helpline center to obtain clarification regarding reasons for the decision. Common reasons for rejection may involve incorrect personal details or a lack of sufficient eligibility.